Refund policy
At Fair Glow, customer satisfaction is our priority. We are committed to providing authentic, high-quality skincare and beauty products. If you receive an incorrect, damaged, defective, or expired product, we’re here to help.
Please review our Return & Refund Policy below.
Return Eligibility
You may request a return or replacement if:
- You received a damaged or defective product.
- You received the wrong product.
- You received a product that was expired at the time of delivery.
- Your order is missing an item.
To be eligible, you must contact us within 24 hours of receiving your order and provide clear photos or videos showing the product, packaging, and shipping parcel.
The product must remain unused, unopened, and in its original packaging, unless the issue is related to damage or a defect upon delivery.
Non-Returnable Items
For hygiene, safety, and product-quality reasons, we generally do not accept returns or exchanges for:
- Opened or used skincare or beauty products.
- Products that have been applied to the skin.
- Products with damaged, missing, or altered original packaging.
- Products that have been tampered with after delivery.
- Products returned without prior approval from Fair Glow.
- Products returned due to personal preference, change of mind, or simply not being suitable for your skin.
Please note: We recommend checking the product details, ingredients, and suitability before placing your order.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery.
Our team will review the information and, if approved, arrange a replacement or other suitable resolution at no additional cost to you.
Please keep the original product and packaging until your request has been reviewed and resolved.
Exchange Policy
If your return or replacement request is approved, Fair Glow will arrange a replacement for the damaged, defective, expired, or incorrect product, subject to availability.
If the exact product is unavailable, we may offer an alternative product of similar value or provide a refund where applicable.
Refund Policy
Refunds will generally be issued only when:
- A replacement cannot be provided.
- The product was incorrectly supplied and a suitable replacement is unavailable.
- The order was cancelled before dispatch and the payment had already been made.
Once an approved return has been received and inspected, the refund will be processed within 5–7 business days.
The refund method may depend on the original payment method and applicable payment-processing procedures.
Shipping Charges
Original shipping charges are generally non-refundable.
However, if the return or replacement is required because of an error on the part of Fair Glow, such as sending the wrong product or a damaged product, Fair Glow will cover the applicable replacement shipping cost.
Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.
Once an order has been dispatched, it cannot be cancelled through our standard cancellation process.
How to Request a Return or Replacement
To request a return, replacement, or refund, please contact Fair Glow Customer Support within 24 hours of receiving your order.
Please provide:
- Your order number
- Your name and contact information
- A brief description of the issue
- Clear photos/videos of the product
- Clear photos of the packaging and shipping parcel
Our team will review your request and guide you through the next steps.
Important Note
Fair Glow reserves the right to refuse a return, replacement, or refund if the product does not meet the conditions outlined in this policy or if the issue appears to have occurred after delivery due to improper handling, storage, or use.
For any questions regarding our Return & Refund Policy, please contact Fair Glow Customer Support.